We have pull cords in every room of our flats and also, if we are in need, we can wear our pendants, which should be worn while in our flats in case we have a fall.

I feel sorry that Les had the accident but if he had a pendant, and didn't use it or refused to use it, his relatives should not blame Windmill Court.

It is unfortunate our manager has been sick, but we did have cover from the manager at Minster Court.

I have lived here at Windmill Court for 11 years, and I have had all the help I could possibly want. I am a very happy 92-year-old.

We are all a very happy crowd in here, and look out for each other.

Windmill Court is a lovely place to live, however, we all enjoy our independence, and have the choice of freedom, to either mix, or stay alone.

So, if someone does not wear their pendant it is their choice, but don't shout (close the stable door) after the horse has bolted.

Mrs Lucy Plater,
Windmill Court resident,
Fairstead, Lynn.

Letter also signed by 32 other residents.

• The editor replies: Our story about the plight of Mr Les Jackman (89), who collapsed in his Windmill Court home and lay, undiscovered, for four days, did point out that there are pull cord alarms and that Mr Jackman had been offered a neck pendant emergency alarm but had turned the offer down. The main thrust of the story, however, was that daily visits to Mr Jackman by staff had ceased, but Mr Jackman's family had not been made aware of this. Had they been told they said they would have made extra visits to him themselves. The housing provider said Mr Jackman had not been spotted since the Tuesday (he was found near to death on the Saturday) but no alarm had been raised. A Windmill Court spokesman said arrangements were being reviewed.