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Four hours to leave hospital



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Published Date: 03 October 2008
My dad was in Lynn's Queen Elizabeth Hospital, nearly four weeks on stanhoe ward.
He was told on Monday, September 15, about 1.15pm that he was discharged and could go home.

He packed his things ready to go – all he was waiting for was a doctor to sign his paper work and for his medication.

At 4pm he was moved from his side room with his bag and was sat in a wheelchair by the nurses' station on the ward.

I was called to pick my dad up; i arrived at 4.05pm to see my dad sitting in a wheelchair.

the sister in charge said it wouldnt be long.

Then a doctor arrived to sign his paperwork; so it took from 1.15pm until 4.15pm for a doctor to sign his paperwork.

Then his medication papers had to be taken to the pharmacy.

all this time me and my dad were still in the corridor by the nurses' station.

At 5pm my dad told the staff nurse he would need a porter to take him to the main reception.

It got to 5.30pm, still nothing, then at 5.40pm the pharmacy called to say my dad's tablets were ready so a nurse went to collect them, brought them back, then they had to be checked to make sure they were correct.

Then the sister calls for a porter which my dad had already asked for earlier; guess what? there wasn't any available so one of the nurses had to take him down to the main doors while I went to get the car .

We finally left the hospital at 5.50pm. So from 1.15 until 5.40 he was waiting to go home.

Do you think they should leave patients sitting at the nurses' station?

I think my dad should have been left in his room and not sent out until he had got his tablets and was ready to go home.

JULIE JACKSON, address supplied

The full article contains 336 words and appears in Lynn News Friday newspaper.
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  • Last Updated: 02 October 2008 5:02 PM
  • Source: Lynn News Friday
  • Location: King's Lynn
 
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Shaik Anwar Ahamath,

King's Lynn 05/10/2008 16:44:25
It saddened me to read Julie Jackson's disappointment with Queen Elizabeth Hospital. I am sure this is an isolated case, judging by the plethora of praises in your columns, and the unacceptable delay she had experienced after the discharge of her father was probably due to misunderstandings or likely shortage of staff or caught up in shift changes and has nothing to do with negligence.

I too was a patient in this hospital for a couple of weeks after walking into Casualty with a chest pain.
I couldn't thank them enough for the splendid service I received. I did see all around that they wre acutely short-handed and the nurses and the doctors were working their socks off nevertheless. The nurses were doubling up as porters and auxiliaries whenever the need arose.

I cannot fault Queen Elizabeth Hospital in any single way, including the food and after care. The food during my stay was varied and tasteful, even to my Asian palate; and the after care was to the point without intruding. My heartfelt thanks to all the staff, nurses, doctors and volunteers for making my stay a wonderful event.
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