Hearing and visually-impaired patients of the Queen Elizabeth Hospital in Lynn are to be given more help in being able to find their way around the corridors.
Signs now include braille and embossed text to provide for visually-impaired patients and visitors while hearing loops and additional hearing assistance kits will be provided with the support of the League of Friends based at the hospital.
Dorothy Hosien, chief executive, said: “Our services must be equally accessible to all of our patients, regardless of disability, background or beliefs, we strive to provide an improved patient experience for everyone.”
“Staff have been provided with variety of focused training courses to increase awareness of these impairments and ensure an excellent standard of care continues to be met.”
The trust recently held an Equality and Diversity awareness event for all staff to attend.
Support organisations were on hand to talk about the experiences of patients and visitors with impairment.
Patients who need support or would like to suggest further enhancements to the Trust’s service can contact the Patient Advice and Liaison Service (PALS) on 01553 613351 or email firstname.lastname@example.org