Bus chiefs say sorry for West Norfolk fare rise ‘confusion’

Hundreds have backed a campaign against fare increases imposed by Stagecoach
Hundreds have backed a campaign against fare increases imposed by Stagecoach
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Bus company bosses have issued an apology for what they describe as the “confusion and uncertainty” created by recent large fare increases.

Hundreds of people have signed an online petition, via the change.org website, demanding that the rises imposed by Stagecoach are reduced, while politicians have also demanded answers from company bosses.

Now, the company has urged passengers to contact them for help to find the lowest fares.

But there still appears to be no sign of managers planning to reverse the changes.

A spokesman said: “We’re sorry that some of our passengers have experienced confusion and uncertainty over recent changes to ticket prices and types, as we work to bring Norfolk Green fare structures in line with Stagecoach’s zonal tariffs.

“We’d encourage anyone with concerns over a price increase to call the King’s Lynn depot on 01553 776 980, or email us at norfolk.enquiries@stagecoachbus.com , so that a member of our customer services team can recommend the lowest possible fare for their journey.”

Many passengers have vowed to boycott the firm altogether unless the rises are reversed.