Countrywide plc, which includes Abbotts in Lynn, has been shortlisted in the Best Large Chain category of The Estate and Lettings Agent Awards 2014 (ESTAS), an award the company has won for five consecutive years.
The shortlist comes off the back of Countrywide plc’s significant investment in a customer-focussed employee programme called Hearts and Minds, to continually improve its service.
The ESTAS determines the best estate agents in the country through research carried out with its customers.
The regional and national winners will be announced at the 11th annual ESTAS ceremony in London on May 9.
As well as the importance of having a town centre premises run by locally-based people, the online side of the business is also key, according to Mandy Dalgety, branch manager of Abbotts in Lynn.
She said: “We invest millions of pounds a year on behalf of our customers in our online service, www.propertywide.co.uk, and other property portals, to ensure maximum exposure, as an extensive internet presence will inevitably have access to more buyers.”
Abbotts in Lynn has had a busy start to the year, seeing more activity in the local housing market in the first few months of 2014 than when compared to the same period in 2013. The team expects this increased level of activity to continue well into the spring, which is traditionally one of the busiest periods for the housing market.
“In spring, buyers and sellers are more optimistic about the housing market conditions, and properties that are correctly priced and pro-actively marketed are selling well. We expect these next few weeks to be a busy period for us and we are looking forward to helping more people to move home,” said Mandy.
Abbotts in Lynn can be contacted on 01553 765146 or visit www.propertywide.co.uk