Fakenham dentists’ practice celebrates gaining recognition for customer care and high clinical standards

Brooklyn House Dental Practice in Fakenham: Front (left to right): Diane Robb, Practice Manager; Louise James, Dental Nurse and Implant Assistant; Petro Minnaar, Financial Administrator; Chelsea Goodrick, Dental Nurse and Implant Assistant; Louis Minnaar, Dentist; Ghretta Cooper, Dental Nurse and Implant Assistant; Georgia Holland, Trainee Dental Nurse; Judith Casey, Dentist; Stephan Malherbe, Principal Dentist; Hannah Beatty, Dental Nurse; Jackie Hanning, Receptionist. ANL-150109-165005001
Brooklyn House Dental Practice in Fakenham: Front (left to right): Diane Robb, Practice Manager; Louise James, Dental Nurse and Implant Assistant; Petro Minnaar, Financial Administrator; Chelsea Goodrick, Dental Nurse and Implant Assistant; Louis Minnaar, Dentist; Ghretta Cooper, Dental Nurse and Implant Assistant; Georgia Holland, Trainee Dental Nurse; Judith Casey, Dentist; Stephan Malherbe, Principal Dentist; Hannah Beatty, Dental Nurse; Jackie Hanning, Receptionist. ANL-150109-165005001
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A dental practice in Fakenham is celebrating after gaining recognition for its outstanding customer relations and high clinical standards.

Brooklyn House Dental Practice in Norwich Road has been awarded the Denplan Excel accreditation after months of hard work and assessment.

The programme was the first of its kind to be approved by the Patients’ Association and helps dentists to develop better relationships with their patients.

Dr Stephan Malherbe, principal dentist at the practice, said: “We’re extremely proud to receive this accreditation – Excel provides patients with the assurance that Brooklyn House Dental Practice conforms to the highest possible standards of clinical care and industry best practice.

“Not only is this accreditation the culmination of months of hard work and assessments, it also gives our patients a useful benchmark of where we stand in relation to other practices.”

As part of the Denplan Excel accreditation, all practices undergo a rigorous inspection to ensure they comply with the best practice recommendations set by the profession. The scheme also ensures that patients are given clear information regarding their treatment at all times and are involved in making decisions about the future care of their teeth and gums.

Stephan, who has been working in dentistry for more than 20 years said: “This accreditation is a testament to the team’s attitude and commitment. I would like to thank practice manager Diane Robb and my capable clinical staff for all their support.”