King’s Lynn home care provider celebrates gaining prestigious Queen’s Award for Enterprise

Jeannette McEwan, owner of Home Instead in West Norfolk ANL-160421-090632001
Jeannette McEwan, owner of Home Instead in West Norfolk ANL-160421-090632001

Staff at Lynn’s office of Home Instead Senior Care are celebrating news that the business has been awarded the prestigious Queen’s Award for Enterprise.

The award, given on The Queen’s 90th birthday, April 21, is the UK’s highest accolade for business success and recognises the innovation Home Instead’s service has brought to the home care sector.

Home Instead Senior Care, a franchise operation which has 175 offices across the UK, introduced its unique service in 2005 which focuses on delivering companionship care built around the individual needs of clients. It is one of 249 companies to receive the award this year, and one of the recipients of 92 Innovation Awards.

Tom McEwan, who is managing director of the Lynn franchise, owned by his mother, Jeannette, said: “We are absolutely delighted. This award has to be dedicated to our care givers who do a fantastic job and are devoted to helping people. They share our ethos of offering the right kind of support to our clients.

“We strongly believe in building good relationships with our clients. Care givers get to know them and share their interests. Our visits are a minimum of one hour, so that there’s time to do necessary tasks, but also time for a cup of tea and a chat, which is something really appreciated by clients.”

Home Instead’s Lynn base in London Road, now employs around 80 care givers, most of whom work on a part time basis.

In bestowing the Queen’s Award, the organisers recognised that Home Instead’s service addresses a growing demand from an ageing population at a time when local authority funded care is under increasing pressure. They also recognised that the care is person-centred and delivered by familiar caregivers who are matched to clients based on shared interests.

The service provided includes light housework, accompanying clients to social activities and medical appointments.