Long-serving Foster Refrigerator employee Jacky Winterton, has been crowned an Unsung Hero in a national awards event in London.
Foster Refrigerator, based on Lynn’s Hardwick Industrial Estate, where Jacky has worked for more than 40 years, nominated her for the prestigious accolade in recognition of the outstanding dedication and passion she has shown both her customers and colleagues.
The event held at the Chelsea Hotel last month was hosted by comedian Ed Byrne.
The category was designed for people who had gone over and above the call of duty in their working lives and was open to anyone in the refrigeration and air conditioning industry.
Jacky, from Friday Bridge, who is a member of the customer action team, has had a varied role, which has included order processing using carbon copies and typewriters to looking after the public sector accounts. But her goal has always been the same – to offer the highest level of service she can.
She said: “When I was asked if I was happy to be nominated, I thought people were joking at first. I enjoy my job and being able to help customers and colleagues is something I am pleased to do. I never dreamt I would win, but I am so happy and proud I did. Getting to meet Ed Byrne was great, and I couldn’t wait to get back to the office and share my trophy with the team.”
Ashley Sword, sales director for Foster Refrigerator said: “We’re so pleased and proud of Jacky for winning this award. She always wants to get the best for her customers and offer exceptional customer service. So many people, me included, rely on her patience, knowledge and ‘unflappability’. Without realising it she has become a mentor, a sounding block and a fountain of knowledge. I cannot think of anyone else that would deserve this award more. We’re all delighted and this award shows why the team here and our industry will always sing her praises.
Jacky, along with her manager Alison Logan and colleague Ajaz Akhtar attended the awards ceremony.