Staff at a care home in Downham are celebrating receiving an overall ‘good’ rating after an inspection in January.
Downham Grange, in Clackclose Road, was commended for its safeguarding, its effectiveness, and for being caring and well-led.
Manager Peter Barlow said: “As a team, we share a passion for good care and I am delighted that has been recognised by the inspector in his report.”
The report states that people are “valued and respected as individuals” and were happy and content in the home.
His feedback from one relative, shared in the report, was that “all the carers are so caring and can’t do enough for people”.
The report says that staff respected and maintained people’s privacy and residents did not have to wait for long periods before having their care needs met.
“This meant that people’s dignity was respected and that their care needs were delivered in a timely manner,” it says.
While the inspector noted that the home is ‘good’ in four of the five key areas, the report said that the service ‘requires improvement’ to be more consistently responsive.
It said: “People received the care they required but not all were provided with opportunities to engage in meaningful activity or conversation.”
However, the report praises the leadership of the home and the open culture in it.
“Staff told us they were able to speak about any concerns they may have and felt these would be addressed promptly and effectively.”