Downham Market bank announces reduced opening hours

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No Caption ABCDE PPP-140819-105054001

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A Downham bank has announced plans to reduce its opening hours.

Barclays branch in Bridge Street will no longer be opening on Wednesdays after seeing a decline in the numbers of people using its services on that day.

Kathryn Kitson, Community Leader for Barclays North West Anglia said banking is changing.

She said: “The way customers interact and undertake their banking is changing as people are increasingly moving away from traditional branches and using online, telephone and mobile devices for everyday transactions. While branches are still an important part of our business they must reflect how and when our customers are choosing to visit us.

“At the Downham branch, we have experienced a decline in customer usage on a Wednesday and we therefore made a decision to change our opening hours from February 2 to Monday, Tuesday, Thursday and Friday 09:30 – 16:30 (closed every Wednesday). Our colleagues have been informed about the change and will work at alternative branches on the day the branch is closed.

“We are committed to delivering a service that is shaped around what our customers want, offering them choice and flexibility, which is why Downham branch will remain open four days a week.”

But the news of the reduced opening hours has not been welcomed by some of the bank’s customers.

Jeffrey Reed, who is also a Downham town councillor, is unhappy with branch’s “downgrade”.

He said: “A lot of people are not comfortable with online banking. Instead of closing on a Wednesday they should drop half-an-hour off the remaining days.”