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KING’S LYNN: Survey of patients gives QEH thumbs-up

Patients at Lynn’s Queen Elizabeth Hospital have given a general thumbs-up for its standard of care and treatment.

The 2012 National NHS Inpatient Survey has revealed that the majority felt their hospital stay had been a good experience.

Results of the national survey published on Tuesday by health watchdog the Care Quality Commission came just 24 hours after the QEH was given a clean bill of health by commission inspectors following an unannounced spot-check of essential standards.

The Inpatient Survey was carried out amongst a random sample of more than 400 patients, 300 of whom were admitted as emergency or urgent cases and were asked to complete a questionnaire when they were discharged.

More than 96 per cent said they felt they were treated with respect and dignity some or all of the time. Around 95 per cent had confidence in the doctors and nurses and 97 per cent felt the hospital ward was clean and more than 91 per cent thought the hospital food was fair to very good.

However, half those surveyed said they were bothered at night by noise from other patients and more than 30 per cent said they couldn’t always find a member of staff. More than 50 per cent felt there was not enough information about their follow-on medication.

 

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