A mother was left furious after having to wait 24 hours for human excrement to be cleared from stairs near her flat in Lynn’s Hillington Square.
Claire Gibson made the revolting discovery in a stairwell in Chestnut House at about 6pm on Thursday, September 19.
She phoned an out-of-hours number for landlords Freebridge Housing and was told a message would be put through to the cleaners for the faeces to be cleared the next morning.
Ms Gibson, 35, said: “I left home at 8.30am and it was still there. I got home at 4pm and it was still there.”
She was left aghast after complaining to Freebridge again. “They said that human waste, urine and blood isn’t classed as hazardous,” she said.
Her partner, Dave Tann, disagreed and Ms Gibson was worried about the risk to her seven-year-old son. She persevered and Freebridge then said the mess would be removed within two hours.
It was but she said: “It looked as if someone had picked it up with a tissue. I had to go out on Saturday with bleach and hot water to scrub it myself.”
Ms Gibson is still angry about the incident and hit out at whoever was responsible. “It’s disgusting. No-one should have to put up with things like that. Human mess is filthy. It’s just mindless,” she said.
Freebridge Director of Housing Robert Clarke said: “We have investigated why this problem wasn’t dealt with sooner than it was.
“In this instance, it seems that Ms Gibson’s original message to us was not passed on to our cleaning team for action on Friday morning.
“We are obviously sorry that this caused a delay in resolving the situation. As a result, we are looking into our reporting procedure to ensure this does not happen again.”