Norfolk Hospice strives for gold standard

Lyndsay Carter is the new Director of Care Services at the Norfolk Hospice Tapping House, welcomed by the Chief Executive Richard Shaw.
Lyndsay Carter is the new Director of Care Services at the Norfolk Hospice Tapping House, welcomed by the Chief Executive Richard Shaw.

Provision of the best care possible for patients at Norfolk Hospice, Tapping House is the passion and objective of new director of care services, Lyndsay Carter.

She has joined the team at one of the most exciting and challenging times for the hospice, which this year celebrates its 30th anniversary and looks forward to relocating to its new £3.4 million purpose-built facility at Hillington, due for completion in March.

Lyndsay, who is also deputy chief executive, has a background in palliative care nursing for 30 years, including several years working at Lynn’s Queen Elizabeth Hospital as a lung cancer nurse, and lately an acting general manager for cancer and palliative care services for the Peterborough and Stamford NHS Foundation Trust,

With her wealth of experience and understanding of patients’ needs, she underlined the importance of equipment which the £25,000 Lynn News Help Our Hospice Appeal aims to provide to furnish and equip one of the in-patient rooms at Hillington.

The appeal sets out to provide a specialist bed (£5,000), hoist system (£4,000), pressure relieving mattresses (£3,000), sofa bed for relatives (£2,000), visitors’ chairs (£500), TV and technology including Wi-Fi (£1,500), desk, chair and wardrobe ((£2,000), bedside table (£300), over-bed table (£200), nurse call system (£500), oxygen (£500), decoration (£1,250), en-suite facility (£2,250), syringe driver (£1,000) and a patio with power supply for bed and oxygen (£1,000).

She said: “The in-patient unit is based around patients with many long-term conditions, possibly in the last year of their life, but who need to come into the unit for a short period of time when they are having a problem which cannot be resolved at home. Some may be in crisis with pain or mobility issues.

“Our aim is to help them with their symptoms and make them as independent as possible. Rooms have to be calm, welcoming and have been designed for easy access in a wheelchair. Some patients have complicated issues and are unable to move around. This is why we need beds which are specially designed to support their care and which reduce the risk of falls and help with pressure care to prevent bed sores.

“It’s also important that people with pain and mobility issues have access to personal hygiene and having their own private facilities can give them the confidence to feel that they can manage to do things and this helps to reduce stress.

“Oxygen is an absolute necessity in every room. It aids the relief of symptoms and can reduce anxiety and breathlessness. Similarly a syringe driver is another piece of vital equipment for administering pain relief.”

She also stressed that internet and Wi-Fi access not only provides patients with important communication facilities but it could also form part of their rehabilitation process and may be used in occupational therapy. In future years, the role of IT will become ever more important.

Visitors, too, may need to use these facilities. Their needs have been considered in the design of each room so that, if necessary, they can be close by, day and night, through difficult times.

n If you can in any way help the Lynn News Help Our Hospice Appeal to buy some of this valuable equipment so essential for patients’ care and comfort, then please see page 76 opposite for full details.