King’s Lynn advice service opens doors once more after relocation

Citizen's Advice Bureau King's Lynn have now moved to a new office at Hanse House.
LtoR, Eric Mycroft, Simmy Potter, Sharon Pryde (New Horizons Coach), Helen Scott, Ann Hornby, Susan Williams (Supervisor)
Citizen's Advice Bureau King's Lynn have now moved to a new office at Hanse House. LtoR, Eric Mycroft, Simmy Potter, Sharon Pryde (New Horizons Coach), Helen Scott, Ann Hornby, Susan Williams (Supervisor)

If you are seeking advice on a range of issues, including employment, benefits and disputes, then there is a new place for you to go.

The Lynn branch of Norfolk Citizens Advice opened up to the public in its new home in Hanse House on Monday, March 20, after extensive renovations were made to the 15th century building.

The team are now ready to offer help and advice on relationships, consumer goods and services, debt, housing, family and health.

A New Horizons project is based at the office, too, which provides home visits for isolated people who need help to get online, into employment and with managing money.

The team of advisers are all volunteers, but have received extensive training on how to access information to help the public.

It is not always possible to give specialist information, such as with legal matters or complex housing and debt issues, but they will be able to point you in the right direction.

Citizens Advice works closely with other voluntary and statutory agencies in the town and local area.

The team is currently in urgent need of more volunteers to train for a variety of roles, not just advice work but also in the reception area and to help with background administration.

No specific experience is required as there is a comprehensive training programme for all roles, including the use of the office computer system and how to access online information.

Volunteers are welcome from all walks of life, with an ideal commitment of one session per week, following training.

If you would like to express an interest in volunteering, please email Norfolk Citizens Advice at v.recruitment@ncab.org.uk or call Emma Manser on 01603 679680 for an informal chat.

The office is open to the public from 10am to 2pm on Mondays, Tuesdays and Thursdays.