Securitas has honoured a Karl McLean, a security officer at Lynn’s Queen Elizabeth Hospital, for his care and compassion at the company’s fifth Community Awards ceremony.
Mr McLean received the core values award at the annual event, which was held in Gloucestershire.
Mr McLean was nominated by security management specialist, Gary Morris, who has received correspondence from staff and families of patients alike, praising him for his caring and helpful nature.
Mr Morris said: “I received a highly complimentary note from the sister within the emergency department concerning Karl in relation to a highly emotive and difficult situation involving the death of a mother and infant in a road traffic collision.”
“He and a fellow officer were supportive and helpful during this time ensuring that screens were present and used to give privacy and dignity. She stated that she could not speak more highly of them.”
Another letter came from the grateful mother of a patient whose son was admitted to A&E but tried to leave. Mr McLean developed a good rapport with him which led to him being reviewed and admitted. The son had needed treatment for over six years and that intervention may well have saved his life.
Securitas UK president, Brian Riis Nielsen, said: “This award recognises exceptional service and we felt Karl fully deserved it.”