DOWNHAM MARKET: Anger over ‘fuel fix’ rumours
The owners of a West Norfolk garage have hit out at rumours spread over websites which suggested their pumps were “fixed.”
Allegations have been spread via the social networking site Facebook against the operators of the Broomhill Garage in Lynn Road, Downham.
They then contacted the Lynn News to deny the claims and have insisted they have done nothing wrong.
“Our pumps are regularly checked by Fairbanks, a company that monitors us and if anyone is unhappy they can bring in Trading Standards as well - we have nothing to hide,” said Moushumi Jahan, whose husband Biswas owns the garage.
Fairbanks Environmental are an independent company who provide remote monitoring systems to petrol retailers and other businesses in an effort to prevent leaks and give owners an early warning of possible thefts.
And Mrs Jahan believes that the continuing high cost of fuel may be one reason why drivers are making the accusations against them.
“With the economy the way it is, more people are waiting until the ‘fuel low’ light comes on before refuelling.
“They then come in and put in £10 worth of fuel which hardly shows on the gauge, so they then assume they’ve had less than £10 worth.
“One woman was sure this had happened and asked for her money back but we can’t just give away £10 like that, not when she’s had the fuel.
“We tried to explain and offered her Fairbanks’ contact details but she didn’t listen and then put something about the incident on Facebook.
“Since then other people have called in and said they’ve heard rumours, none of which are true.
“This only started when drivers waited for the red light to show before refuelling,” said Mrs Jahan who recalls an elderly man having a similar complaint.
“When he came back the next day and put a second £10 worth in, the gauge went nearly to the half full mark and he apologised for the accusation.
“It’s not nice to hear someone saying ‘Got your pumps working again then?’
“We’ve been here since 1999 and we work hard and would never dream of trying to sell someone short.
“Our regulars are fine and we are always happy to see new faces too.
“We just want them to know everything we have here is monitored and has to be accounted for, so there are no short measures despite what people may have heard,” added Mrs Jahan.
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Saturday 25 May 2013
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