Compensation will be offered for all journeys delayed by more than 30 minutes as a result of Tuesday’s railway chaos between Lynn and London, First Capital Connect said.
Services were badly disrupted due to emergency engineering works being carried out by Network Rail between Alexandra Palace and Finsbury Park.
A Network Rail spokesman blamed issues with a new signalling system which arose late on Monday evening.
Among those affected by the hold-ups and cancellations was designer Wayne Hemingway, who was on his way to the official launch of work to regenerate Hillington Square in Lynn. (See Page 34)
Mr Hemingway criticised the confusion he encountered at King’s Cross station. He also said he decided to travel onwards from Cambridge to Lynn by taxi after being told it would take three-and-a-quarter hours if he waited to travel by train. He said: “The only way to get here in time was an £80 taxi fare.”
A FCC spokesman said passengers could apply for “delay repay” even if they were warned of the disruption when they bought their tickets on Tuesday. Timetables returned to normal on Wednesday, he added.