Lynn’s Queen Elizabeth Hospital has admitted concerns after it scored below average in a patient-led assessment of catering.
The findings emerged from the inaugural Patient-Led Assessment of the Care Environment (PLACE) programme, which is designed to give patients a greater chance to have their say on issues.
Results last week, revealed the QEH had scored just over 77 per cent on food and hydration, compared to an 85 per cent national average.
And Gwyneth Wilson, the hospital’s director of nursing and patient experience, said the food result had been of particular concern as the trust had scored highly under previous assessment regimes.
But she added: “The PLACE score also reflected availability of food outside mealtimes. We have since introduced a system to ensure food is available for patients outside normal hours.”
The QEH was also deemed to be below the national average assessment on issues of privacy, dignity and wellbeing.
However, it was above average on both cleanliness, where it scored more than 99 per cent, and the condition and maintenance of the site.
Mrs Wilson said: “We have used this assessment as an opportunity to find out from our patients where we can further improve levels of privacy and dignity and a number of their suggestions have already been put into effect.
“The assessment is proving to be extremely effective in hearing from the people who matter most, the patients, how we can make their stay more comfortable.”