Staff at a phone shop are calling for a pavement to be improved after an elderly shopper tripped and had to be taken to hospital.
Blood was visible on the flagstones outside the EE store in Lynn’s High Street after a woman fell and hurt her arm there last week.
County council officials have claimed workers could not find any problems with the path that they could resolve when they investigated in the area.
But store manager Simon Carter believes the incident could have been avoided and wants the pavement improved to save other pensioners from a fall.
He said the incident, which happened last Friday, was the second time a shopper has been injured after a fall outside the store.
Mr Carter told the Lynn News that an elderly man had been injured after tripping on the pavement in June.
He added that he had previously reported the problem to officers.
He claimed that, in the latest incident, the woman tripped as she was walking past and smashed her head on the window before falling to the ground.
Paramedics were called out by the phone shop staff, who also helped the woman.
Mr Carter said: “The pavement is uneven all alongside the store and it is raised in certain parts.
“This incident definitely could have been avoided.
“It is not nice when you see an older lady lying there and scream in pain and covered in blood.”
Norfolk County Council’s highways teams had inspected the pavement on Friday last week.
And a council spokesman said: “After receiving the report we did get a gang out there to carry out work if necessary.
“Unfortunately we were unable to find anything that we can put right.”
n Are there other problem areas of footpath that council officers should be looking at or carrying out repairs to? Email your thoughts to firstname.lastname@example.org