A mother fears she will be forced to cancel a family holiday, just two days after her grandfather’s funeral, unless a new passport arrives
Emma Stewart, of Tennyson Road, Lynn, applied for the document for her five-year-old daughter, Lily, in early June.
The family has endured a difficult few weeks following the recent deaths of Mrs Stewart’s grandparents, Peter and Joan Golding.
Mr Golding’s funeral takes place tomorrow, just two days before Mrs Stewart, her husband Mark and daughters Lily and Rose, are due to fly to southern Italy.
Mrs Golding’s funeral was held last month and Mrs Stewart said she is desperate for passport office staff to act swiftly.
She said: “This holiday is so important so we can take the children away and have some happy times, but I think it’s going to be cancelled because nobody is responding to us.”
The crisis caused by a backlog of thousands of passport applications made national headlines last month as ministers were criticised for not doing enough to tackle the problem.
Mrs Stewart claims she received a message on June 16, telling her that the application for Lily’s passport was being processed and the document would be with them within three weeks.
But after that, and being told the passport would arrive last Thursday, nothing has been received.
And, despite repeated calls to the passport office in Peterborough, Mrs Stewart says no-one is telling her what is happening.
She said: “They have put these extra measures in place but nothing seems to be happening.”
However, a spokesman for the Passport Office said yesterday: “Her Majesty’s Passport Office is dealing with the highest demand for passports in 12 years and has issued over three and a half million passports so far in 2014.
“We are working to ensure that the our customers receive their passports within our service standards and we are determined to do everything possible, while maintaining the security of the passport, to speed up the system.”
“Lily Stewart’s passport has been printed and will be collected by the family today”