Public trust in Queen Elizabeth Hospital appeared unshaken by recent criticism when the Lynn News spoke to town centre shoppers on Tuesday.
Last week, a report by the Care Quality Commission criticised care and treatment at QEH while health watchdog Monitor said targets were being missed and debts were mounting.
Dale Dennis, of Clenchwarton, who has had both hips replaced at QEH, said: “The hospital is brilliant. They have been very helpful to me.
“I think there is some bad management but all the staff, I think, are fantastic.”
Leslie Watts, of Terrington St Clement, said he had undergone two knee replacement operations at the hospital, the most recent in January, 2012, and had also been given a new hip.
As a result of the care he received, he said: “I am now without pain and walking without a stick.”
He disagreed with the criticism and said: “It is not what I saw when I was a patient. My experience says otherwise. My experience has been good. I am a satisfied customer.”
Mr Watts said he had not had to wait for an overly long period. His only criticism was the “exorbitant” parking charges at the hospital.
James Bullen, of Shouldham, who has diabetes, had laser treatment for his eyes only two weeks ago.
He said: “I think it is a damn good hospital. I do trust them completely.”
His wife, Sheila, said: “You only seem to hear the bad things, not the good things. We have always been seen very promptly and efficiently and never had any problems. “
Anji William, of South Lynn, said her three daughters were all born at QEH.
“They were very good with all my pregnancies. I have got diabetes and they checked up on me regularly – and chased me up if I missed any appointments.”
She added: “There is always criticism of hospitals. They have got a tough job and a tight budget but they do their job to the best of their abilities.”