An ex-hospital matron has said she was left waiting hours for pain relief and was wrongly identified twice at Lynn’s Queen Elizabeth Hospital.
Laura Ruddy, 54, of Ingoldisthorpe, described how she was left untreated in a cubicle in accident and emergency and after being taken to a ward two doctors told her test results that were not hers, believing she was the patient they were talking about.
Mrs Ruddy explained her case to at meeting of West Norfolk clinical commissioning group yesterday and said she had lodged a formal complaint.
Mrs Ruddy said: “This should not have happened. It is just not on.”
Angina sufferer Mrs Ruddy, who used to be a matron in a hospital in Barnsley, said she was taken to the hospital by ambulance on October 19, suffering with chest pain.
She said she arrived at 11.30pm and was not given appropriate treatment until 4.50am.
Dr Ian Mack, chairman, said: “A number of things you have described this morning are unacceptable and must be addressed for the benefit of all patients.
“I am seeing much better progress at the hospital but clearly there is a lot more to be done.”