West Norfolk Council issues council tax scam warning

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People in West Norfolk have been urged to be vigilant over an alleged council tax scam that has already seen at least one person conned out of hundreds of pounds.

The plea was made by West Norfolk Council officials after a resident was reportedly tricked into paying £561 to a telephone caller who claimed to be working for the council and informed her that her property band for council tax was too high.

They asked her to pay £561 in order for them to look into the matter and reduce her banding. Unfortunately, the resident made the payment and the matter has been reported to Trading Standards.

Jo Stanton, Revenues and Benefits Manager at the Borough Council, said: “We would advise residents not to pay any money that is requested in this way.

“Banding is dealt with by the Valuation Office, not the borough council. If someone has a question or concern over their banding, they should contact the Valuation Office direct who will look into the matter, free of charge.”

Information about how to get in touch with the Valuation Office is available on the council tax bill, or on their website.

If anyone is concerned about a call regarding their council tax, they should take the caller’s name, then hang up and call the council on their main switchboard on 01553 616200.

That way they will be able to verify that the person they were speaking to is employed by the council or is a collection agency working on behalf of the borough council.

To find out more, visit the Borough Council’s website: www.west-norfolk.gov.uk

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