New Citizens Advice service launched in Sutton Bridge

Curlew Centre, Sutton Bridge, official launch of Citizens Advice. South Holland Citizens' Advice, based at council offices, Priory Road.
In video link room - on link is Julie Lyon, looking on are Mandy North,  Phil Stacey, Karen Johnson, Melvyn Price, Anthony Grunwell (kneeling) Mike Barton,  Adrian Arnold, ANL-160704-175117001

Curlew Centre, Sutton Bridge, official launch of Citizens Advice. South Holland Citizens' Advice, based at council offices, Priory Road. In video link room - on link is Julie Lyon, looking on are Mandy North, Phil Stacey, Karen Johnson, Melvyn Price, Anthony Grunwell (kneeling) Mike Barton, Adrian Arnold, ANL-160704-175117001

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A pioneering Citizens Advice service, thought to be the first of its kind, has been launched in Sutton Bridge.

The service uses a Skype-style system installed at the Curlew Centre to have face-to-face meetings with advisters based in Spalding.

Lisa Barwell, chief officer with South Lincolnshire Citizens Advice, said there’s also a secure document scan system so residents can pass their paperwork in complete confidence to the trained advisers.

The system, which enables daily advice sessions to take place, was installed at a cost of around £3,000, with £2,000 coming from the Sutton Bridge Power Station Fund.

Citizens Advice has worked with the centre in Bridge Road to train volunteers to work as information assistants and receptionists for the new service.

The link also provides a telephone line, which Mrs Barwell says will run similar to a triage system and allow callers to speak to specialists via the screen if they need to.

Our picture shows Julie Lyon on the line at Sutton Bridge watched by Mandy North, Phil Stacey, Karen Johnson, Melvyn Price, trustee Anthony Grunwell (kneeling), Mike Barton and Adrian Arnold.