New scheme launched to help health complaints

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A new partnership has been launched which aims to help patients in West Norfolk if they are unhappy with the health services they receive.

The NHS Complaints Advocacy Service is being funded by Norfolk County Council and overseen by a partnership of bodies including POhWER, Equal Lives, Age UK Norfolk and the Norfolk Rural Community Council.

The initiative is designed to make it easier for patients to complain if they are unhappy with the treatment they receive from any sector of the NHS.

Jon Clemo, chief executive of the Norfolk RCC, said: “Whilst many of us don’t like complaining, the complaints process not only helps to resolve issues you or those close to you have faced.

“It is also an important way to help improve the NHS care in Norfolk.”

Aileen Francis, advocacy manager for Age UK Norfolk, added: “Whatever their age, everyone has a right to expect good services from the NHS and to have any concerns about the NHS treatment they receive listened to and properly dealt with.

“Making a complaint about a service you have received for your health can feel daunting, but the service will support you through the process.”

To find out more about the programme, phone 0300 4562370 or go online to