Paramedics praised for call-outs

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The boss of West Norfolk’s ambulance service has praised staff for their response to an increased demand for emergency cover over the bank holiday weekend.

Figures released by the East of England Ambulance Service on Tuesday revealed the service had responded to 1,152 calls across Norfolk during Saturday, Sunday and bank holiday Monday.

That figure represents an increase of 150 cases on the same weekend in 2014.

But, despite the increase, the service’s chief executive, Dr Anthony Marsh, said they had responded to 88 per cent of the most serious emergency calls within the target time of eight minutes.

To meet nationally set performance targets, ambulance services are required to respond to at least 75 per cent of such calls within that time limit.

Dr Marsh said: “I would like to express my sincere gratitude to all staff and volunteers who worked over the long weekend.

“Bank holidays are always a busy time for us, in the control room and out on the road, but thanks to our dedicated staff and volunteers the Trust continued to provide the best possible care to patients across the six counties we serve.”

Despite the increase in call-outs in Norfolk, Dr Marsh added that the overall number of calls the service received across the region over the weekend fell by around six per cent.

A total of 6,311 calls were made to the trust over the weekend.

As well as Norfolk, the trust provides emergency cover to Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk.

And Dr Marsh added: “People should not hesitate to call us in a genuine emergency but I’d like to thank members of the public who thought twice before picking up the phone, enabling our crews to reach the most critical patients more quickly.”