Rail chiefs have hit back at suggestions that the ticket office at King’s Lynn will be closed as part of a major shake-up.
Operators Thameslink say they are looking to modernise some of the ways they operate at eastern region stations and improve their service to customers.
An online petition has been started by a rail commuter in a bid to save dozens of ticket offices across the eastern region.
But Thameslink has reassured its customers that Lynn station will have staff on duty for times significantly in excess of the current ticket office hours.
A Thameslink spokesman said: “Our plans are simply to modernise the way we operate at some of our busier stations to reflect the changing ways people now buy their tickets and to improve the service we give our passengers.
“We want our staff to become more available, for all users of the station, and ensure there is a visible presence on our station concourses, where they can help customers with all of their queries.
“We want to provide information, offer assistance and have the ability sell tickets when needed, and at times of the day and days of the week when currently ticket offices are closed.
“As station hosts, they will be available to help passengers with all aspects of their journey, including helping to sell tickets from ticket machines, a station hosting point and from their own handheld devices. This will be for longer than ticket offices are currently open.
“These stations will be staffed from the first train in the morning until the last at night, seven days a week.”
Colin Sampson, chairman of the Fenline Users’ Association, said: “We’ve got no problem with all these new ways of doing things.
“At a stakeholders meeting on Friday we made it very clear, bring in the new ideas but don’t get rid of the ticket offices where you do.
“We are not against the new technology and for a lot of people it will be a lot quicker and more convenient.
“There are still a lot of people who will need a ticket office. It will be alright if you are doing a routine journey from Lynn or Downham Market to King’s Cross, but if people have got a more complex journey it will be different.”
The full Thameslink proposals for all of its stations, including Lynn, can be viewed at www.thameslinkrailway.com/stationconsultation
To sign the petition, visit: https://secure.38degrees.org.uk/page/m/74c0731b/2d5880c3/6c50ee1d/4627e92a/3906283215/VEsF/