Tony Hall, Freebridge chief executive
In the annual report released this week, satisfaction surveys conducted in 2015-16 revealed that 82 per cent of tenants were satisfied with the service provided – three per cent short of the target set by the public housing landlord.
Eighty-five per cent of tenants declared themselves happy with the repairs and maintenance service on offer – five per cent shy of the target.
But 77 per cent said Freebridge provided ‘value for money’ in rent and service charges, three per cent higher than the target set.
Likewise the 85 per cent who declared themselves satisfied with the overall quality of their home was higher than the target set by Freebridge.
And 85 per cent also said they were satisfied with their neighbourhood as a place to live.
The report said that in total there had been 61 complaints made to Freebridge about staff, properties or customer service.
However, it had also received a total of 94 compliments in the same timescale.
The report said that in 2015-16 it spent £1 million on planned repairs and maintenance, £3.3 million on routine repairs and maintenance and £5.89 million on major repairs and improvments. This was on top of the £4.8 million spent on the work at Hillington Square.
But the biggest item of expenditure was £10.7 million spent on ‘management services’.
The report said that 100 per cent of emergency repairs were completed on target, with 99.7 per cent of urgent repairs completed within the target date and 98.5 per cent of routine repairs coming in on time.
Tony Hall, Freebridge’s chief executive, said the organisation had reached its tenth birth day in April. He said: “Whilst looking back can be helpful, we know that the next 10 years ahead of us are what we now need to be concentrating on.
“With the recent changes that the Government has introduced in respect of housing, we know that those years will bring many challenges as well as opportunities too.