West Norfolk web users urged to back campaign to resolve poor web links

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People in West Norfolk are being encouraged to take part in a scheme that campaigners hope will identify more of the problems faced by residents using broadband connections in rural areas.

The Countryside Alliance has teamed up with technology company Actual Experience to run a programme which they hope will help users find solutions to their problems.

Norfolk County Council switches on its first fibre broadband cabinet, in Croxton.   George Nobbs (leader of County Council), Kev Black (from BT), Bob King (Parish Council Chairman) and Hilary Cox. ENGANL00120130507122311

Norfolk County Council switches on its first fibre broadband cabinet, in Croxton. George Nobbs (leader of County Council), Kev Black (from BT), Bob King (Parish Council Chairman) and Hilary Cox. ENGANL00120130507122311

Although millions of pounds are currently being spent on projects to provide faster and better connections across Norfolk, including around £1 million in West Norfolk alone, the alliance claims that only accounts for 30 per cent of the problems users face online.

And officials say that by taking part in the BbFix project, they may be able to improve their internet coverage themselves.

Sarah Lee, the Countryside Alliance’s head of campaigns, said: “The importance of broadband to rural households and businesses cannot be overestimated with many deeming it an essential service, alongside water, electricity and gas, yet there is still a marked digital divide between areas.

“The more people who run the BbFix software the more data is collected about the problems affecting UK internet use and the greater opportunity we have to improve broadband connectivity for all.”

Dave Page, founder of Actual Experience, said that 25 per cent of the problems discovered related to an old router which residents can deal with themselves.

He added: “For too long people have struggled with poor quality internet without knowing what’s going wrong and what can be done to fix it.

“Now we can all investigate the quality of our connection and take steps to get the right changes made.”

For more information about the scheme, or to download the software needed to take part, visit www.actual-experience.com/countryside-alliance/