Letter: Kerry-Anne Butterfield, October 28, 2014

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We would like to thank the King’s Lynn maternity hospital and neonatal intensive care unit (NICU) for their prompt action and consequently excellent care of my daughter who was born 8 weeks and 2 days prematurely whilst visiting my mum and dad for a few days in August 2014.

I am absolutely convinced that without the prompt action by the maternity unit’s staff my daughter would not be here today. Having already suffered the loss of my son in 2012 at 20 weeks gestation and a miscarriage at seven weeks gestation in 2013 I had had a very stressful pregnancy with my daughter being diagnosed as intra uterine growth retardation and being restricted by my abnormal shaped uterus. I had been hospitalised at my local hospital for treatment. Although the staff were good they only seemed interested in the CTG (cardotocograph) machine, just giving them a tick even when my daughter’s heart rate was dipping down low rather than using there clinical skills to read the tracing themselves.

My mum who is a retired qualified midwife voiced our concerns on several occasions only to be told the machine had ticked so everything was “fine”.

However, from the moment I presented myself at the QEH, because my daughter had only moved once that day the care was excellent, the staff professional and reassuring as soon as they put me on the CTG her foetal heart was regularly dropping down below the baseline they were straight on to the phone for the doctor who came promptly and very quickly transferred me to

the delivery suite.

At all times from admission to delivery the following day by emergency caesarean to the superb care of the NICU staff throughout the four- and-a-half weeks my daughter was with them during any complications they kept us fully informed and a cannot put into words how much there care, support and professionalism was very much appreciated and will always be remembered. The community NICU staff who visited at my mum’s home whilst needed continued the magnificent care

during that transition.

All you seem to hear about these days is negative reviews about hospitals so we just wanted to say Lynn maternity and NICU have a remarkable team of professional caring and supportive staff in these hard times. In a situation which was very traumatic after my previous pregnancies they were there every step of the way.

My daughter Shelby is now eight weeks old and on the whole is doing well all down the care of all the staff at King’s Lynn.

Kerry-Anne Butterfield,

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