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Queen Elizabeth Hospital King’s Lynn new digital disabled access guide for patients - Lynn News The Ward Round

Written by Alice Webster, chief executive officer of the QEH

It feels like spring is well and truly here with the splashes of colour appearing around our QEH site. Nationally the NHS has been front and centre of the news agenda, with the junior doctors' strike last week having an impact across the country.

Members of Team QEH never cease to amaze me – I would like to thank every one of them for pulling together to support our patients through this challenging time. I witnessed first-hand so many examples of careful planning, quick thinking, collaborative working and people going above and beyond.

QEH Ward Round April 2023
QEH Ward Round April 2023

Thank you also to our local community who used the services they needed outside of a hospital setting where not urgent, allowing us to care for those who needed us most.

As we have now entered the pre-election period here in Norfolk, ahead of local elections in early May, our wait for news on a new hospital continues. We remain hopeful we will be able to bring you an update this year of progress made at a national level.

Never ones to stand still, our essential modernising programme across our site moves forward allowing us to continue to provide care you need and to prepare the way for a new hospital.

At the end of last month, we launched our Accessibility Guides in partnership with AccessAble – who provide disabled access information. Together we have produced 75 detailed Access Guides to support access for patients, their families, and visitors.

These guides will help visitors plan their journey to and around the hospital, covering everything from parking facilities and hearing loops, to walking distances and accessible toilets. Please do make use of them if needed– any feedback on how these can be improved would be gratefully received.

As well as progressing works onsite to maintain the safety of our building, including the arrival of our third modular unit to be used as offices whilst failsafing works continue, we also focus on our digital modernisation programme.

Earlier this year we were given the go ahead for a single Electronic Patient Record to be implemented across Norfolk and Waveney’s three acute hospitals to include the QEH, James Paget University Hospitals and Norfolk and Norwich University Hospitals. This project will transform how we deliver care and work across all these Trusts. It will further improve safety, efficiency, the overall experience for our patients. Keep an eye out for further updates on this project as it moves forward.

On a more local level we have some digital pilots running across our own Trust including the introduction of electronic observations on some of our wards. These automatically send and record vital stats from our patients so we can monitor their condition more effectively. The introduction of this technology has been well received as a more accurate way to work. We’ve also introduced digital smart monitors to help manage patients during their stay, and these are designed to improve the efficiency of care we give.

We plan to rollout this technology across the Trust. If you are visiting us and see one of our team using this technology, it looks just like a smart phone, please feel free to ask them to find out more about it.

Let me take this opportunity to thank all of you for your continued support, we greatly appreciate you championing the needs of our patients, staff and community.

Visit www.qehkl.nhs.uk to read the latest developments.

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