People in North Lynn are being treated as “second class citizens” over bus services that they claim are regularly delayed or don’t turn up at all.
Residents are demanding urgent action to resolve the issues, which they say have affected routes including North Lynn Too, Fairstead One and the X8 in recent weeks.
The operator, Stagecoach in Norfolk, says it is “concerned” about the complaints it has received.
In an email to the company, resident Les Thurlow listed eight examples from this week alone where he said services had run up to 25 minutes late or not turned up at all.
He said he was now having to leave almost an hour to catch a bus from North Lynn into the town centre in order to catch a train at the railway station.
He said: “It seems us residents in North Lynn are becoming second class citizens as you seem to cut our services at a drop of a hat.
“Over the past two weeks, every time I have had to get a bus it has not turned up and I have had to wait for the next one.”
He added that drivers were also bearing the brunt of complaints from the public.
Meanwhile, another resident, Michael Neeham, said he had been left out of pocket when a delayed service to the town centre meant he could not use a £70 ticket he had bought for an event at the O2 Arena in London last month.
He said the delay meant he missed his intended train from Lynn to King’s Cross.
Mr Neeham said he had raised his concerns with Stagecoach staff, but added: “Nobody’s interested.”
Stagecoach in Norfolk had not responded to a request for comment as the Lynn News went to press yesterday.
But, in an email to Mr Thurlow, which the Lynn News has seen, Sue Atter, from the company, said: “We are obviously very concerned to hear of the circumstances that have brought you to contact us.”
She said the issues had been referred to senior managers who would respond “at their earliest opportunity”.
The criticism of services in Lynn comes just a week after Norfolk County Council officials joined forces with representatives of several West Norfolk communities to demand a review of services to villages between Lynn and Hunstanton.
Community leaders and residents have claimed that people in areas including Dersingham and Castle Rising had been unable to access vital services following changes to services in that area made in the spring.