Concerns are growing over the quality of bus services in and around Lynn, councillors have claimed.
Monday’s meeting of the Lynn area consultative committee heard a call for Stagecoach managers to be invited to address them about issues relating to their services.
Committee member John Collop said: “There’s a lot of people not too happy with what’s going on at Stagecoach and we need to find out what they’re responsible for.
“I’m also very interested in what their plan is.”
Last summer, Stagecoach, the parent company of Norfolk Green, which provides most bus services in West Norfolk, announced plans for more than £1 million worth of additional investment in its fleet.
Around £600,000 was spent on five new buses, with the remainder going towards an expansion of its maintenance depot in Hamlin Way, on the Hardwick Narrows estate.
The measures were unveiled after residents in North Lynn demanded urgent action to tackle persistent problems with services which they claimed were severely delayed or did not run at all.
The company was also hit by the threat of strike action by RMT union members, in disputes over union recognition at the Lynn depot and workers’ pay and conditions.
And, in recent weeks, there has been further criticism of the company for failing to co-ordinate the timetable of its Coasthopper services to and from Hunstanton with rail services from Lynn to Cambridge and London.
Critics have claimed the lack of co-ordination is adding as much as two hours on to passengers’ journeys.
Rival operator Lynx has already announced plans to launch its own fast service to and from Hunstanton, beginning after Easter, which it claims will run to coincide with rail links.
There were also calls for representatives of Lynx and First, the operator of the X1 service which serves Lynn, Swaffham and several villages on its route between Norwich and Peterborough, to be invited as well.