Bus operator pledges action to tackle long waits on key route to King's Lynn
Bus company bosses say they are taking action to improve services on one of the key routes into Lynn following complaints about long waits.
Community leaders in Sutton Bridge took up the issue on the 505 route after some passengers reported waiting more than an hour at bus stops for a service to arrive.
A parish council letter to the route's operator, Stagecoach, said: "Bus users cannot be expected to put up with such an undependable service, and there is a worry that passengers will in exasperation abandon it.
“This would of course threaten the continuation of a commercially viable bus service for Sutton Bridge, something that the parish council would wish to vigorously defend.”
Stagecoach says it has experienced issues since it closed its Lynn depot last year and blamed traffic congestion in Lynn and Spalding and along the A17.
Councillors heard last Tuesday that a new timetable has been introduced, making improvements to morning buses to Lynn and allowing extra time for crossing the A17 at Gedney.
Nigel Tarrant, commercial manager for Stagecoach East, said: “We also expect to make a further change before Easter to again strengthen the timetable.
“The service provided on the 505 has not been what we would expect to operate.”
Parish councillors had asked the bus company to make times for outward and return journeys available at each bus stop “so customers do not have to cross the road just to find out their home journey time”.
But Stagecoach said “bus stop publicity” is Lincolnshire County Council’s responsibility.
The county council has introduced a new bus stop design showing indicative return times from Spalding and Lynn, and is meeting Stagecoach to discuss its plans for the 505.
Chris Brewis told the meeting: “The new timetables have been put up and have gone down very well.”