Rosie Hikins, set up Norfolk Lettings in 2013 from her home in Watlington having always wanted to run her own business in the property sector.
She manages properties throughout the area on behalf of a growing number of landlords.
The agency has received an overwhelming satisfaction rating by its clients in the survey, which Rosie decided to undertake after 18 months of trading to assess its strong customer care approach.
In the survey of both landlords and tenants, 100 per cent of respondents rated Norfolk Lettings as responsive, highly competitive and value for money. In the survey for landlords, all of the respondents rated Norfolk Lettings as the best they had used and said that they would also recommend the business to other landlords. In addition, all of the tenants rated Norfolk Lettings as courteous and respectful when helping them to find a property and throughout their tenancies, they said they would be happy to rent another property through the company.
With an increasing number of people renting property and investors choosing buy-to-let in East Anglia, Norfolk Lettings has seen a recent uplift in its lettings business.
Said Rosie: “We are passionate about ensuring that renting property is an enjoybale and positive experience.
“Our motto is, ‘Happy landlords, happy tenants’ which reflects all that we do to ensure that the process is smooth for all parties.
“Our low-cost, flexible landlord contracts and transparent maintenance costs ensure that investors see good returns on investment and attract and retain secure tenancies.
“We look forward to working with even more investors and current landlords looking for a service-led approach.”
Rosie can be contacted on 01553 277522 or by email on firstname.lastname@example.org
She belongs to the 4Networking group of businesses which meets regularly in Lynn.