Local independent Funeral Directors, Thornalley Funeral Services Ltd, have been awarded a prestigious, national award for customer service after being praised by people in the area who bought a prepaid funeral plan from them during 2014/15.
Thornalley Funeral Services Ltd received the 2015 Customer Service Award following responses to a customer survey conducted by Funeral Planning Services, the company which provides administrative and investment services associated with prepaid funeral plans. Plan buyers said they had peace of mind knowing their loved ones would not be burdened with having to make decisions at a difficult time, or have to worry about unexpected financial costs. Ray Thornalley is pictured centre with the award received at a gala award dinner at The Belfry in Sutton Coldfield. With him is David Taylor, chief executive of Funeral Planning Services, left, and Graham Williams, who is FPS’s chairman.