Three team members from Volvo dealership, Hylton Gott, at Crimplesham, took second place in the national finals of a global aftersales competition set up by the Swedish manufacturer.
The Volvo International Service Training Award (VISTA) 2016 competition puts regional dealer teams through their paces in order to find out who is the best customer service team globally. The national finals, held at Volvo’s training and development centre in Daventry, saw individuals from the Hylton Gott team separated into their individual disciplines and given several theory and practical tests including role play over a four hour period.
With six other dealers competing at the finals, Hylton Gott’s team, consisting of Scott Ayres, Ashley Cook and Robert John, came second overall in the UK, narrowly missing out on the opportunity to compete in the final round in Sweden.
Ashley Cook is a Level 4 master technician, the highest technical accreditation, who started as an apprentice ten years ago. Scott, service advisor, started with Hylton Gott in 2014 and is currently completing the Volvo Service Advisor Apprenticeship with the dealership.
Having missed out on the regional round due to family commitments, Robert John is another Level 4 technician as well as the dealership’s service and workshop manager. He started with the business 12 years ago as a Level 1 Technician and has gained all four accreditation levels along the way.
Hylton Gott dealer principal, Steve Tilburn commented: “We’re all extremely proud of Scott, Ashley, Robert and Tom, who took part in the regional heat, for getting all the way to the national final of the VISTA competition. They are all dedicated and put in so much hard work in their roles on a daily basis and now, as a team, they should be proud of the fact they achieved such an accolade in a national competition but they’re still all winners in our eyes.”