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Compensation package extended for West Norfolk rail timetable misery

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Launch of new trains and opening of new Cambridge North Station. (3008948)
Launch of new trains and opening of new Cambridge North Station. (3008948)

West Norfolk's main train operator has announced plans to extend the compensation scheme offered to passengers affected by timetable disruption earlier this year.

The move means part-time workers who regularly travel on the Great Northern route between Lynn and London could also be compensated, as well as season ticket holders.

Last month, Great Northern's parent company, Govia Thameslink Railway (GTR) launched the programme to refund passengers affected by the raft of delays and cancellations caused by the introduction of a new timetable in May.

But the company has admitted it will only begin to contact season ticket holders who qualified for the payouts this week. It says the system is being rolled out in phases.

Under the new arrangements, passengers who made return journeys to the most affected stations on three days in a week between May 20 and July 28 may also be compensated.

GTR chief executive Patrick Verwer said: “We have listened to feedback. We believe it is right to extend the compensation scheme beyond season ticket holders to other regular travellers."

The company says services have stabilised since a new interim schedule was introduced in mid-July and more than 200 extra services have been introduced to the network.

However, further timetable changes planned for December have already been postponed. GTR says it hopes to operate the full May timetable from then.

Full details of the scheme are available at railcompensation.thameslinkrailway.com.

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