Heacham resident at ‘desperation point’ over mould problems
Freebridge has apologised to a 65-year-old Heacham resident who has experienced ongoing mould problems at his home.
Richard Thompson, of Sunnyside Close, said he has got to “desperation point” after the mould has worsened over two-and-a-half-years.
He has lived at the Freebridge home for 11 years with mould spreading to the ceiling of his utility room, hallway and wet room.
Mr Thompson has paid nearly £400 for an independent surveyor to visit the property as well as having three fans installed by Freebridge to prevent condensation.
He said: “It’s a hell of a mess. I am nearly 66 with health problems, and I’m having to get on my knees to mop it up in the bathroom.
“Fortunately the bedroom and kitchen are fine. I do not want to move as I love it here and was moved by social services from Downham.
“I pay £106 a week in rent but this situation is deteriorating. Something needs to be done now. It’s no good them keep saying they look after the tenants because they don’t.”
Mr Thompson, a former member of the Navy, has degenetrative muscle disease in his left arm.He claims the surveyor found a fan had not been adjusted properly and there was a lack of heating near the wet room.
Birgit Lenton, director of corporate service and culture at Freebridge, said: “We are sorry for the problems that Mr Thompson has experienced but can confirm we have been working with him for some time now to resolve a number of issues he has raised with us.
“We remain in regular contact with Mr Thompson, and will continue to work with him until the matters concerned have been successfully dealt with.
“Freebridge is committed to providing the very best level of service possible to our customers.”
More by this authorBen Hardy