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Survey into care home Covid experiences for relatives

Relatives whose loved ones have been in care during Covid19 restrictions are being invited to complete a survey about their experiences.

Healthwatch Norfolk and Norfolk County Council have teamed up to listen their views and find out how they coped, what worked well and what could have been improved.

A Healthwatch spokesman said: "Dealing with the risk of COVID-19 has been stressful for both care home residents and their families, and across the country, people are paying respect to residents and staff that tragically lost their lives to the virus.

Norfolk Healthwatch Covid survey
Norfolk Healthwatch Covid survey

"Consequently, many new measures have been introduced in care homes to minimise risk and save lives.

"Feedback will be collected anonymously and fed back to Norfolk County Council, who want to learn by listening to the public so that care homes can be safer, more resilient, and communicate better with families in the future.

"You can participate by completing the short survey, where you will be asked questions about:

- Dealing with changes to visiting, communicating, and contacting staff

- The impact on you and your loved one

- Examples of good practice from care homes

- Getting the right information to feel safe and informed

- How things could have been improved during COVID-19

All care homes are included in this project, including specialist homes for people with learning disabilities, autism or mental health problems.

The survey can be found at https://www.smartsurvey.co.uk/s/BXVQNI/.

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