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Free advice by Hanover Housing Association's service saves UK residents millions

By Lynn News Reporter

Hanover Housing Association, which has estates in Lynn, Dersingham and Hunstanton, has helped its residents across the UK benefit from additional income amounting to nearly ten million pounds in the last six years.

Launched in 2012, Hanover’s free and confidential Be Wise Service has helped generate more than £9.8m extra income for residents.

It has achieved this by conducting individual benefit assessments, providing practical guidance to reduce the costs of energy bills and assisting with vital adaptations to homes.

Hanover Court King's Lynn (6380141)
Hanover Court King's Lynn (6380141)

Be Wise aims to reach as many residents as possible across the organisation’s 600 plus retirement and extra care estates. Since taking off six years ago, it has provided assistance to 5,340 residents, and has now held 238 events across England. The team also handle daily telephone, letter, email and Skype enquiries.

Cressida Stanley-Williams, service development manager for Hanover, said: “We are rightly proud to have assisted residents with their budgeting and savings, helping to deliver an amazing £9.8 million so far. This shows Hanover’s commitment to improving the overall wellbeing of residents and helps ensure we go above and beyond just a bricks and mortar level of service."

According to the charity Independent Age, nearly one million people aged over 75 live in poverty and need more help. The benefits system in the UK is complicated and many over-55s do not think that they are entitled to extra help nor do they want the stigma of applying. For example, millions of pounds in Pension Credit goes unclaimed.

Hanover is one of the UK’s leading providers of affordable housing and services for the over-55s. Founded in 1963, it manages around 19,500 extra care and retirement properties in over 600 locations.


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