King's Lynn 99-year-old adds voice to those unhappy with milk company
A Lynn resident who will be 100 later this year has written to the Lynn News to express her dismay at the change of payment policy that means that milk deliveries can only be paid for online from now on.
The Lynn News highlighted the anger felt at this last month with 87-year-old widow Eileen Grounsel saying she had tried to speak to Milk & More about it but got nowhere.
Mrs Grounsel said: “I asked why they had to change from direct debit and what is the issue and they responded by saying; ‘It’s quicker to receive payments’.
“I was very angry about this because it seems like they are cutting off loyal customers who rely on them in the name of convenience."
Now Mrs E Price-Jones has written to us in support of Eileen. She said she had been having milk delivered since 1952.
"In a few months' time, I will be 100 years of age and unfortunately cannot get out to do any shopping. I have to rely on my friends to help. This problem with Milk & More is just another change in day-to-day society that is taking away old people's independence."
Milk & More defended its change in policy by saying "We will be sorry to see some of our customers go but are willing to help them find an alternative supplier if they are not happy.
“We trialled going online in Essex and it went very well, we hope many of our customers elsewhere will make the move as well as we want our offline customers to know they are very important to us.
“Our online business is now 80 per cent and growing - it is this change that has turned the business around."