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King's Lynn glazing firm wins top award

The Lynn-based glazing firm West Norfolk Glass has been crowned winner of the 2020 Independent Network Customer Satisfaction Award.

The organisation, which represents the UK’s independent installers of windows, doors and conservatories and celebrates its 25th anniversary this year, held its annual awards ceremony online at the end of September and announced the Lynn company had beaten off four other finalists to take the title.

It achieved high volumes of sales of VEKA products and achieved impressive levels of customer satisfaction.

West Norfolk Glass is an award winner
West Norfolk Glass is an award winner

A second-generation family firm which has traded continuously for 54 years, West Norfolk Glass was launched in Lynn by John Parker in 1967 and is today run by his sons Geoff and Philip Parker.

West Norfolk Glass was a founding member of the Glass and Glazing Federation in 1977 and is also a member of FENSA.

Commenting on the award, Geoff Parker, managing director, said: “We are delighted that West Norfolk Glass has won this year’s Independent Network Customer Satisfaction Award. The achievement reflects the efforts of our dedicated and committed team who have worked exceptionally hard, always putting the customer at the heart of everything we do, particularly during the most challenging period of the past 18 months.

“West Norfolk Glass has always strived to provide a quality service for Norfolk homeowners, and as we are also a Which? Trusted Trader we are proud to be rated by both organisations for our customer service.”

West Norfolk Glass’ Hereford Way showroom has a wide display of doors, windows, bi-fold and conservatory replacement roof systems and is open to the public by appointment.

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