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King's Lynn sheltered housing service rated as outstanding

Tenants, families and staff are celebrating after inspectors from the Care Quality Commission gave Lisbon Court an outstanding rating in a recent visit.

There are 30 flats at the housing with care scheme on Galyon Road in Lynn where tenants have a tenancy agreement with Broadland Housing.

Care and support is provided at the scheme by NorseCare. Inspectors visited in June 2019 when they spoke to tenants, staff and relatives of residents.

Lisbon Court has received an outstanding rating from the CQC. (15089129)
Lisbon Court has received an outstanding rating from the CQC. (15089129)

Within the five key elements of the inspection report, Lisbon court was rated at outstanding in 3 areas – being praised for the caring, responsive and well-led aspects of the report, and good for the safe and effective elements of the report.

Inspectors remarked how staff “went above and beyond what was expected of them to help ensure people were not isolated and continued to be engaged in the service and wider community and take part in meaningful activity. “

The report also states that: “People (the tenants) thrive in this environment, for example by regaining their confidence, learning to mobilise again and through improved health with access to the right medication and health support. One person said: "I consider myself lucky to be here; it's a home for life as long as long as I can manage."

NorseCare’s manager Vanessa Thaxter and her management team at Lisbon Court were singled out for praise by the inspection with this quote from a visiting care professional.

"From a management perspective they have good oversight of what is happening within the complex, they know the tenants and their current needs. I have always found them willing to work alongside myself and other professionals and always have the tenant's best interests at the forefront of everything they do.”

Vanessa is understandably proud of her team: “We’re obviously delighted with the report.

The team here at Lisbon court do a phenomenal job. We support the tenants, enabling them to be as independent as they can be, whilst giving them as much care and support as they need. We are focused on helping people to pursue their hobbies and continue to access the local community as we know how important that is for their wellbeing.”

Tenants, families, friends and members of the local community will celebrate the award of the Outstanding rating with a party at the scheme.

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