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King's Lynn woman let down by inflatable CleverSpa costing £700 in savings

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A woman who paid £700 for a CleverSpa at the Range had to"fight tooth and nail" to get a refund following a faulty product.

CleverSpa is a brand of inflatable hot-tub much like its rival Lazy Spa, which increased in popularity due to their price and portability.

Natasha Rogers, 28, of Lynn, saved up for over a year for an inflatable spa that was recommended by her doctor for back problems.

The Range at Hardwick Retail Park, Lynn (47144258)
The Range at Hardwick Retail Park, Lynn (47144258)

Miss Rogers, went to the Range in Lynn's Hardwick Retail Park to purchase the expensive item, but after two weeks of use, the hot-tub deflated.

Miss Rogers said: "I called the Range and asked them for a refund as the CleverSpa was within the time period it could be replaced, as stated on the receipt.

"When I went into the shop the employees denied having spoken to me and said I should go through CleverSpa instead of them. I purchased the item at the Range so I expected to be able to get the item refunded easily.

"I contacted CleverSpa and so did the store but they didn't respond and then told me that punctures were not in their warranty.

"What makes it worse is that during the pandemic not everyone can afford things like this and I saved up to be able to get it.

"My brother also bought one and is having similar issues."

As a compensation she was offered gift vouchers to spend at the Range instead of a full refund but found this contradicting, as the Range claimed that CleverSpa were responsible for her issues, yet offered her vouchers of the same value to spend in store, which implicated that they were indeed responsible for the refund.

After two months Miss Rogers eventually got a refund on a "one off" basis from the Range, but wants to warn others of her experience.

She said: "I got a refund as a one-off, but only because I fought tooth and nail to get it. Many people would have given up and my partner was telling me to forget it."

Reportedly the Range in Lynn is no longer selling CleverSpa and their website no longer has them available - however this is yet to be confirmed by the chain store.

CleverSpa have been contacted for comment as have the Range.

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