'Outstanding' rating for Swaffham nursing home working with neurological conditions
A Swaffham nursing home has received an 'Outstanding' rating in a report published on Saturday.
Meadow House Nursing Home on Norwich Road has received praise from the Care Quality Commission (CQC) after an inspection was carried out in February.
The report highlights the compassion and skills of the staff members, who looked after a total of 37 people at the time of the inspection.
It said: "Staff continued to be extremely kind, caring and compassionate. They knew people extraordinarily well and frequently spoke of them as being an ‘extended family’.
"Staff often went above and beyond what was expected of them to ensure people were comfortable, well cared for and content."
Meadow House was ranked as 'Good' for the CQC categories of being 'safe', 'effective' and 'well-led'.
It also received 'Outstanding' for 'caring' and 'responsive' categories.
The home had also been rated as 'Outstanding' when the CQC previously published a report in July, 2016.
The service provides accommodation and care for up to 38 people living with a neurological condition such as multiple sclerosis, cerebral palsy or acquired brain injury.
"There was good leadership at the service that promoted an open and inclusive culture," the CQC report continued.
"The management had a clear focus that people should be put first, treated as individuals and receive support that enabled them to live fulfilling lives.
"Staff demonstrated great pride at working in Meadow House. They worked well as a team and felt valued and supported.
"There were robust systems in place to monitor the quality of care people received and to ensure the values, aims and objectives of the service were met."
Learning from mistakes and taking appropriate measures to "reduce incidents or accidents" from recurring was also noted.
The report added: "There were enough staff working in Meadow House to keep people safe and to provide them with care that met their needs. This included having time to spend with people to enhance their wellbeing."