Pamper day experience at West Norfolk care home wins praise
A West Norfolk residential home’s innovative approach to providing care for people living with dementia has won praise from inspectors.
A dedicated hair salon has just opened at the Winchley Home complex in West Winch, so residents can still enjoy the experience of being pampered without leaving the site.
The facility is also part of a wider refurbishment programme which has been praised by the Care Quality Commission (CQC), following a recent inspection visit.
The home has been rated as good under all five of the main inspection criteria, following an assessment carried out last month.
And the CQC highlighted the warm welcome given to to the salon and other facilities by residents.
The report said: “These improvements had been well received by people who told us they enjoyed using them.”
Home manager Gina Reeve said the salon, which has been given the name Forget Me Not in recognition of the blue flower worn by many people with dementia, had been created in a redundant boiler room.
She said: “We wanted to create an experience for the residents who, because of their dementia, can’t visit a salon outside of the home because it would be too distressing for them.
“It’s just bringing a lovely experience into the home.”
The salon, which was opened by Lynn actress Victoria Bush last month, is run by Donna Mason, who is the home’s senior care manager and a fully trained hairdresser.
Mrs Reeve said: “Because Donna is trained in dementia and hairdressing, she understands the residents.”
And it is just one part of a development programme which managers hope will create a mini-street within the home.
Other new facilities include a sweet shop, a garden-themed room and relaxation room, plus a 1950s-themed diner.
Mrs Reeve said: “It’s a bit like walking into Happy Days.”
The CQC said weaknesses in the provision of good and safe care, as well as risk management, had been identified at the home when it was rated as requiring improvement in April last year. But the report said the shortfalls had been addressed since then
About 35 residents currently live at the home, which is owned by Gemini Care Limited.