Power problem causes chaos on West Norfolk rail link
West Norfolk's main train operator has apologised after overrunning engineering works caused chaos for thousands of passengers yesterday.
Journeys to and from West Norfolk were disrupted for most of the day on Sunday after engineers discovered the overhead power supply to the line had been cut off in the Littleport area.
The fault was not fixed until the early evening, leaving many passengers stranded at stations.
Great Northern, the area's main train operator, said it was able to provide buses or taxis for "most" of the passengers affected by the problem, as social media posts urged others to abandon their journeys altogether.
The company says availability was "very limited" because of arrangements made to cover engineering works on other parts of the rail network.
But one passenger who attempted to travel from Lynn to London said no information was provided to the public on arrival at Lynn's station.
A Great Northern spokesman said this morning: "We apologise to passengers whose journeys were disrupted by an electrical fault near Littleport on Sunday, and thank them for their patience as the fault took most of the day to find and fix, and the supply of alternative buses and taxis was very limited.
"Anyone whose journey was delayed by 15 minutes or more can claim Delay Repay compensation, and anyone with a ticket who couldn't travel can claim a full refund."