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Promoters criticised in Sandringham concert ticket refund row

A concertgoer has claimed promoters are refusing to refund the cost of tickets for events at Sandringham, despite postponing them for a year.

Two shows were scheduled to take place on the royal estate over the August bank holiday weekend, but have now been rearranged for 2021 because of the ongoing coronavirus restrictions.

But Fiona Harris, says the promoters of the events, Live Promotions, have so far refused to give her her money back.

Sandringham first weekend after the partial lifting of lockdown. (34776220)
Sandringham first weekend after the partial lifting of lockdown. (34776220)

Mrs Harris, from Grimston, said she had bought two tickets for each of the two shows, Jools Holland and The Proms, for herself and her husband, Sam, at a total cost of £170, in December last year.

She said that the promoters had initially rejected requests for a refund, claiming that was in line with their policies.

And she also claimed that they had failed to respond to her when she pointed out that the tickets themselves stated refunds would be available if the shows were rescheduled.

Mrs Harris stressed she was not blaming the estate for what had happened, though she said she had heard suggestions that they were receiving complaints as well.

But she added: “I think it’s completely unfair and unreasonable just to put out that new date with everything that’s going on.

“They’re holding onto money that doesn’t belong to them. Come next year, if you’re inviting people to buy tickets, I’d be happy to.

“But I disagree with holding onto people’s money for that length of time.”

A spokesman for Live Promotions, who are based in Spalding, said ticket holders should have been told they could get their money back if they couldn’t attend on the rearranged dates and asked Mrs Harris to contact them.

Meanwhile, officials at Sandringham indicated they were not aware of any complaints about the arrangements for the shows, but would seek to help if they were contacted.

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