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Research survey to ask how patients feel about dealing with their GP digitally

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The impact of Covid-19 meant some major changes in the way Norfolk’s GP surgeries communicated with patients.

As the use of website and digital solutions grows, an organisation wants to ask:"How has it been for patients?"

Healthwatch Norfolk is launching a new survey to find out to ensure the drive to digital has ensured GP help and support has remained strong while also keeping patients and staff safe.

Doctor and patient. Stock photo (53154161)
Doctor and patient. Stock photo (53154161)

It wants to talk to patients across, as well as surgeries and their teams to find out experiences, problems, and good practice.

The areas covered by the survey, which will take around 10 minutes to complete, includes:

· how appointment booking has worked

· whether it has aided the communication of test results and arranging of prescriptions

· accessing other support for patients

· communicating with other organisations and people providing care, and finding extra information and advice

The results will then be given to the Norfolk and Waveney Clinical Commissioning Group (CCG), which is responsible for GP services, to assess how the digital systems have fared

Alex Stewart, chief executive of Healthwatch Norfolk, said:"The impact of the pandemic means we have all had to find different ways to communicate and it has been no different for GPs and their teams.

Having a range of digital ways to contact the team at your surgery has taken time to adjust too, and we are keen to find out how that experience has been, both good and bad.

Whatever your feedback, we want to hear it. The experiences of patients, carers and relative will help to develop and improve the digital technology connecting us to our surgery."

To take part in the survey head to

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